Lead Management & Telesales Support
Job Title: Lead Management & Telesales Support
Location: Avonmouth, Bristol Depot
Company: Holt JCB Limited
Job Type: Full-Time
About Us
Holt JCB Limited is a leading distributor of JCB machinery, providing high-quality equipment, parts, and services to customers across the South West and South Wales. With a strong reputation for excellence and customer service, we are looking for a proactive Lead Management & Telesales Executive to join our team in Avonmouth.
Role Overview
As a Lead Management & Telesales Executive, you will play a key role in driving sales and business growth by making outbound calls, generating new enquiries, and responding to inbound leads ensuring a 1 hour response time to all incoming enquiries. You will work closely with the sales and marketing team to qualify leads, nurture relationships, and maximise opportunities for JCB machinery.
Key Responsibilities
- Make outbound calls to potential and existing customers to generate sales leads and enquiries.
- Respond to inbound enquiries via phone, email, and online channels, ensuring prompt follow-up and engagement.
- Qualify leads and schedule appointments for the sales team where necessary.
- Build strong relationships with customers by understanding their needs and providing tailored solutions.
- Maintain and update the CRM system with accurate lead and customer information providing lead analysis and conversion reporting.
- Work closely with the sales and marketing teams to support promotions and campaigns.
- Achieve and exceed key performance targets, including call volumes, lead conversion rates and customer satisfaction.
- Stay up to date with JCB product knowledge, industry trends, and competitor offerings.
What We’re Looking For
- Previous experience in telesales, lead generation, or a similar customer-facing role.
- Strong communication and interpersonal skills, with a confident and professional telephone manner.
- A proactive and results-driven approach with the ability to work independently.
- Excellent organisational skills and attention to detail.
- Experience using CRM systems and Microsoft Office.
- Knowledge of construction or heavy machinery industries is an advantage but not essential.
What We Offer
- Competitive salary and performance-based incentives.
- Full training on JCB products and services.
- Supportive and friendly working environment.
- Career development opportunities within a reputable and growing company.
To Apply
Please send your CV and explain your suitability to Neve Hudson, Marketing Manager for Holt JCB: Neve.Hudson@holtjcb.co.uk
Apply online
Use this form to register your interest in this role and we'll be in touch. We look forward to hearing from you.
Our Other Open Positions
Parts Advisor- Swindon
Holt JCB is the JCB distributor throughout the South West and South Wales. An opportunity has arisen for a Parts Advisor at our Swindon Depot.
Preventative Maintenance Engineer
We are seeking skilled Preventative Maintenance Engineers to join our team. As a mobile-based engineer, you will be responsible for completing servicing and machine health checks on customers’ machines in the field, ensuring they remain in optimal working condition. Along with Pre-delivery & used Inspections.
Field Service Engineers
As part of our growth strategy, we are looking for skilled engineers to join our family business representing the leading brand JCB, across the South West and South Wales.
About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.