Technical Support

The extensive engineering experience, constant training, wide range of diagnostic and specialist equipment combined with our dedication to customer care, you can be confident that you will receive excellent service from your local Holt JCB Depot.

We have the expertise and logistical capabilities throughout the region to respond rapidly to your needs.  So whether you require a service, attention for a breakdown or repair or technical advice, please give your local depot a call.  We are waiting to help.

Service Proposition
  • We aim to attend your machine breakdown within 2 hours.
  • We are proud to be able to deliver a “79% First Time Fix” when attending your machine.
  • We will ensure you have a fully detailed invoice including justification of charges and details of work conducted.
  • We are proud to offer an out of hours, fully responsive, routine servicing and repair service for your business and your assets.
  • We take responsibility to manage your machine assets in partnership with you our valued customer.

Service Packages

For us, it’s not just about selling a machine and then walking away, it’s about finding the right product for you, getting to know your business and helping you to continue to get the best from your machines throughout their lifespan. That’s why we offer a wide array of service packages.

JCB Machine Care encompasses everything you need to keep your machine running at minimal cost to you:

  • Sure Price Service
  • Service Agreement
  • Full Repair and Maintenance
  • JCB PowertrainCover
  • Machine Health Check
Holt JCB Service Proposition
Sure Price Servicing

With Sure Price Service you simply pay for quality servicing as you require it with no fixed contract. The all-inclusive package covers all labour (using factory trained engineers), JCB lubricants, JCB grease, JCB filters and any other JCB parts required as specified in the service schedule - so what you see is what you get, with no surprises.

  • JCB Genuine Parts

All products used during a Sure Price Service are genuine JCB parts, fluids and lubricants, designed to maintain the performance of your machine and to give great value for money.

  • Maximising Profitability

Your dealer will also carry out additional checks on the main functions of your machine, to ensure that it continues to deliver maximum output, productivity and profitability.

For more information or to book your service please contact your local depot.

Service Agreement

A Holt JCB Service Agreement allows you to plan and manage your machine maintenance budget, with the reassurance that your machine is receiving the best support available with added value due to a full service history.

These agreements offer a high degree of flexibility, you can set up a Service Agreement at the time of machine purchase or at any subsequent point.

All service intervals are hours based (for example every 500 hours or 6 months), and as with Sure Price Servicing, only genuine JCB lubricants and filters are used, as well as factory trained engineers, so you can be confident of maximising productivity, performance and profitability throughout the period of machine ownership.

For more information or to discuss your individual requirement please contact your local depot.

Full Repair & Maintenance

For complete peace of mind and total budget predictability, a Holt JCB Repair and Maintenance Agreement is the ultimate solution.

For a fixed sum per month, Holt JCB will undertake all regular maintenance and make any necessary repairs.

We will undertake regular visits to ensure that your machine remains in optimum condition, anticipating any action that needs taking to maximise productivity and profitability.

On large wheel loaders, excavators and articulated dump trucks, oil sampling is included as a major preventative measure, allowing you to maximise the machine uptime.

You can also have the option of including tyres, undercarriage and attachments as part of the package – consult your JCB dealer for full details.

Repair and Maintenance contracts are available for up to 5 years or 10,000 hours of machine usage – or longer periods on request.

For more information please contact your local depot.

JCB Powertraincover

The best way to ensure that your JCB machine continues to give uninterrupted operation is to have it serviced regularly by an authorised JCB dealer. It is universally agreed that a regularly serviced machine will not only be more reliable but it will retain a greater residual value when you come to sell it.

JCB’s NEW extended warranty package JCB PowertrainCover protects the heart of your machine up to a maximum of 5 years or 10,000 hours (model dependent)*.

Protect against Unwanted Bills

Everybody wants to reduce risk, no one likes those unexpected bills, so it pays to protect yourself against possible failures to the key components of your machine.

Working with your Machine Servicing

JCB PowertrainCover is valid whilst your machine is serviced from new by an authorised JCB Dealer, keeping your equipment in excellent working condition.

What's Covered?

Wheeled Machines:
• Engine and Ancillaries
• Axle Assemblies
• Transmission Assembly
• Hydraulic Pump (where applicable)
• and all associated internals.

Tracked Machines:
• Engine and Ancillaries
• Swing Motor
• Swing Gear
• Track Motors
• Hydraulic Pump
• and all associated internals.

*Terms and conditions apply.

For more information please contact your local salesman or pop in to your local depot.

Holt JCB Engineer
Holt JCB Service Contracts

A Holt JCB Service Contract allows you to plan and manage your machine maintenance budget, with the reassurance that your machine is receiving the best support available with added value due to a full JCB service history.

Holt JCB have 5 main reasons you and your business can benefit from having a service contract with us:

  1. Holt JCB will guarantee the service price is fixed at today’s service rates at the point of contract without inflation for up to 3 years and unlimited hours. Giving you, the customer, a substantial saving over the contract term versus paying as you go with sure price servicing.
  2. We offer a FREE 12-month LOLER or PUWER inspection (R.R.P. £150.00 each), which is included at time of annual service. Please note: Certificate can only be issued if in a pass condition (any repairs to obtain a pass condition are not included).
  3. You would automatically become a Holt JCB ‘Loyalty’ club card member that would give 10% discount on all JCB merchandise for the term of the contract. In addition, you will receive a 10% discount on all repairs carried out by Holt JCB (parts & labour) conducted during the term of the service contract (specific to the contracted machine serial number only. Discount off M.R.R.P / discounted off standard labour rate). Please note: If you already receive discount for parts and/or labour, this is NOT a further 10% off.
  4. If your machine does not have Livelink installed from the factory as standard you would have a reduced priced offering of 3 years half price airtime when Livelink Lite fitted and paid for at PDI or first service.
  5. Holt JCB will offer an enhanced trade in value (due to the fact of having main dealer servicing) against subsequent new JCB machine purchases.

If you have any questions, or would like to discuss your business needs in more detail please do not hesitate to contact our team or speak to our Aftermarket Operations & Contracts Manager, Aaron Swanton on 07502 906444.

Service Agreement T&Cs - June 2021 222.99KB PDF document

Free Machine Health Check

Our highly skilled Engineers carry out a free visual inspection, checking over your machine and identifying any areas of concern or potential future problems. Identifying such area early, reduces downtime and ensures your machine is kept in optimum condition and performance. Maximising your machines productivity.

The JCB Machine Health Check system is there to support our loyal and much loved customers, by protecting their investments. Making it the quickest and easiest way to confirm your machine is well maintained and in good health.

Why does your Machine need a Machine Health Check (MHC)?

  • Reduce Machine Downtime - The Machine Health Check is carried out during any investigation or repair.
  • Future Machine Protection - Our highly skilled engineers are able to identify a future concern. Prior to it becoming a problem. Ensuring your machines is in optimum condition.
  • Safeguarding Investment - The Machine Health Check allows us to identify a fault prior to it becoming an issue, saving on long term costs.
  • Optimum Performance - Looking after your machine maximises your machine productivity, allows more predictable running costs and increases profitability
Example Holt JCB Check
Machine Health Checks Brochure
REMANUFACTURED

We work with JCB to ensure our customers can buy JCB Remanufactured components through JCB Reman. Once known as JCB Service Exchange, the Reman Programme enables you to buy remanufactured JCB parts with ‘as new’ warranty assurance, at a fraction of the cost of buying new.

The Service Team at your local Holt JCB Dealer can support you through this ReMan programme by simply sending off your used machine components for remanufacturing.

More about JCB Reman