Sales Administrator

Sales Administrator

Are you an excellent Administrator?

Are you an articulate communicator with great people skills?

We are currently recruiting for an efficient and pro-active Sales Administrator to join our team at our Head Office in Bristol.

A privately run family business, we have over 40 years’ experience of selling JCB equipment and after sales services, making us one of the oldest and longest running JCB dealers in the world. Reporting to the Management Accountant, the role involves looking after all aspects of machine orders, from assisting the salesman with quotes to arranging delivery to the customer. At Holt JCB we aim to deliver the best customer service and we are seeking someone who is enthusiastic, well organised and motivated, with a desire to “grow our business by delighting our customers”.

As a Sales Administrator, your primary role will be to support the machine sales process from ordering to deliveries. This will involve communicating with the relevant departments, and providing a high level of service to our customers.

Location: Avonmouth, Bristol

Hours: FULL TIME

Start Date: ASAP

Key Responsibilities:

·       Provide support to the sales team in a variety of admin duties

·       Documenting new and used machines on our system

·       Producinginvoices to customers and Finance houses

·       Ordermachines from suppliers and organising payment

·       LiveLink administration, support and speaking to customers about renewals

·       Taxingmachines for use on the road

·       Managingthe demonstration machines

·       Stock counts

·       Orderingextended warranty packages

·       AdministrateHPI checks

·       CustomerCare

·       Creatingreports as required

·       Answeringof phones for the business

·       Varietyof general administration tasks

·       Arrangingtransport of new and used machines

·       Arrangingsignwriting

·       Ordernon JCB attachments with suppliers and arrange delivery in line with machinerequirements

·       ArrangePre Delivery Inspections (PDIs) with service departments, manage PDI prioritiesat each depot

·       Chaseup PDI completion to ensure work is complete in time scale for machine deliveryto customer

·       UpdateSales team on machine progress

·       Organisemachine prep and delivery for machines required for shows

·       Provideregular updates and reporting to Sales & Service Teams.

·       Highlightpotential problems to management if a resolution is not obvious.

Essential Requirements:

·       Previousexperience in administration role

·       Communicationskills - articulate, able to communicate in a calm and professional manner

·       Organisationskills - can manage own time and prioritise workload

·       Abilityto assimilate new information quickly and to learn new procedures

·       Flexibleapproach - able to manage and balance a range of tasks

·       Goodattention to detail – need to be able to identify issues and address thembefore they cost money

·       CustomerExperience - able to deal with the people in a friendly & efficient manner,ensuring a good first and last impression of Holt JCB is achieved

·       Problemsolving - can remain polite at all times, responding to basic problems and ableto manage them with an effective and professional outcome, with the ability toescalate if necessary

·       Uniform is not provided but professional personal presentation is required

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Additional information:

·       23 days paid holiday plus bank holidays.

·       Full support and training will be provided.

·       Pension scheme

·       Free parking

·       Onsite kitchen facilities

We are an equal opportunities employer.

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