Depot Manager Role
Role Purpose
To lead the day‑to‑day operations of a Holt JCB depot, ensuring exceptional customer experience, strong commercial performance, safe and compliant working practices, and a high‑performing team culture. The Depot Manager is accountable for service delivery, parts performance, workshop efficiency, people development, and maintaining the depot as a flagship representation of the Holt JCB brand.
Key Responibilities:
Operational Leadership
- Oversee daily depot operations across Service, Parts, Workshop, and Field Service.
- Ensure efficient job scheduling, technician utilisation, an turnaround times.
- Maintain depot standards: housekeeping, tooling, equipment, securing, and presentation.
- Drive consistent adoption of Holt JCB processes, and reporting.
Customer Experience
- Ensure every customer receives a professional, timely, and solution-focused service.
- Manage escalations and resolve issues quickly to protect customer relationships.
- Build strong relationships with key local customers, contractors, and suppliers.
People Management
- Lead, coach and develop Service Administators, Parts staff, Technicians, and Engineers.
- Contudt 1:1's, performance reviews, probation management.
- Manage absence, conduct, and capability in line with Holt JCB policies.
- Promote a positive, inclusive, high-performance culture.
Commercial & Finance Performance
- Deliver depot P&L targets across labour sales, parts sales, recoveries, and margin.
- Monitor WIP, aged debt, stock accuracy, and job profitability.
- Ensure accurate job costing, warranty claims, and invoicing.
Safety, Compliance & Safety
- Ensure full compliance with Health & Safety, environmental, and JCB standards.
- Maintain audit-ready documentation, risk assessments, and training records.
- Lead toolbox talks, safety briefing, and incident investigations.
Asset & Inventory Management
- Oversee parts stock, tooling, loan equipment, and company assets.
- Ensure accurate stock control, returns and warranty processes.
Behaviour Attributes:
Customer Focused
- Acts with urgency and ownership
- Keeps customers informed without being prompted
- Looks for ways to add value, not just completing tasks.
Accountable & Results-Driven
- Takes responibility for depot performance
- Makes decisions confidently and follows through.
- Tackles issues early rather than allowing them to escalate.
Professional & Respectful
- Models Holt JCB values in behaviour and communication.
- Treats colleagues and customers with fairness and respect.
- Maintains professionalism under pressure.
Continuous Improvement Mindset
- Cahllenges inefficiencies and seeks better ways of working.
- Encourages team suggestions and innovation.
- Embraces change and leads others to it.
Safety First
- Intervenes when unsafe behaviour is observed.
- Leads by example with PPE, housekeeping, and compliance.
- Embeds safety into daily routines and conversations.
Apply online
Use this form to register your interest in this role and we'll be in touch. We look forward to hearing from you.
Our Other Open Positions
Sales Admin and Support Role
Holt JCB is the JCB distributor throughout the South West and South Wales. An opportunity has arisen for a Sales Admin & Support Role at our Avonmouth Depot
High Calibre Sales Role – South (South West Territory)
Holt JCB is the JCB distributor throughout the South West and South Wales. An opportunity has arisen for a High Calibre Sales Role – South (South West Territory).
Field Service Engineers
We're looking for Field Service Engineers to join our family business representing the leading brand JCB, across the South West and South Wales.
About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.