Service Controller
The Service Controller ensures the efficient scheduling, coordination, and monitoring of service operations across Holt JCB depots. They act as the central communication hub between customers, technicians, and management, ensuring compliance, safety, and customer satisfaction while optimising resource use.
Key Responsibilities:
Service Coordination
· Schedule and allocate jobs to technicians based on skills, availability, and location.
· Monitor job progress and update customers proactively.
Customer Communication
· Act as the first point of contact for service queries.
· Provide clear, timely updates on service status, costs, and completion.
Compliance& Safety
· Ensure technicians meet JCB and industry safety standards.
· Track mandatory training and certifications (e.g., HaV Authorised Person Workshop).
Administration& Reporting
· Maintain accurate service records, job sheets, and system entries.
· Generate performance reports (e.g., turnaround times, first-time fix rates).
Continuous Improvement
· Identify bottlenecks and propose process improvements.
· Support initiatives for customer satisfaction and operational efficiency.
Apply online
Use this form to register your interest in this role and we'll be in touch. We look forward to hearing from you.
Our Other Open Positions
Depot Manager Role
Holt JCB is the JCB distributor throughout the South West and South Wales. An opportunity has arisen for a Depot Manager Role at our Port Talbot Depot
Sales Admin and Support Role
Holt JCB is the JCB distributor throughout the South West and South Wales. An opportunity has arisen for a Sales Admin & Support Role at our Avonmouth Depot
Field Service Engineers
We're looking for Field Service Engineers to join our family business representing the leading brand JCB, across the South West and South Wales.
About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.