Holt JCB Parts Advisor
Role Purpose:
To manage, source, and supply genuine JCB parts efficiently and accurately to internal technicians and external customers. The role ensures optimal stock levels, timely order processing, and excellent customer service—supporting the smooth operation of service and repair activities.
Key Responsibilities:
- Identify, source, and supply correct parts for JCB machines
- Process orders via ERP or dealer management systems
- Maintain accurate stock levels and conduct regular inventory checks
- Liaise with service engineers to ensure timely parts availability
- Provide technical advice and support to customers regarding parts selection
- Handle warranty claims, returns, and supplier queries
- Ensure compliance with health, safety, and environmental standards
- Promote upselling of parts and accessories where appropriate
Core Competencies:
- Product Knowledge- Understands JCB machinery and associated parts; can identify components accurately
- Customer Service- Builds rapport, communicates clearly, and resolves queries professionally
- Attention to detail- Ensures accuracy in part identification, order processing, and stock records
- Inventory Management- Maintains optimal stock levels and manages replenishment cycles
- IT Literacy- Uses dealer systems, catalogues, and digital tools effectively
- Team Collaboration- Works closely with engineers, suppliers, and depot staff
- Problem Solving- Handles supply issues, backorders, and customer complaints with initiative
- Commercial Awareness- Understands pricing, margins, and promotional opportunities
Qualifications & Experience
- GCSEs or equivalent (including English and Maths)
- Experience in parts supply, warehousing, or retail (preferably in construction/agriculture sectors)
- Competence in suing parts catalogues and inventory software
- Familiarity with JCB or similar machinery (advantageous but not essential)
- Forklift licence (desirable but not essential
Behavioural Traits:
- Reliable and punctual
- Organised and methodical
- Proactive and customer-focused
- Calm under pressure and adaptable to changing priorities
Apply online
Use this form to register your interest in this role and we'll be in touch. We look forward to hearing from you.
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We're looking for Field Service Engineers to join our family business representing the leading brand JCB, across the South West and South Wales.
About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.