Parts Advisor - Cheltenham

Holt JCB is the JCB distributor throughout the South West and Wales. An opportunity has arisen for a Parts Advisor at our Cheltenham Depot.

Reporting to the Parts Team Leader/ Depot Manager, the primary function of the role will be selling to the construction industry and you will play a key role in all day to day proactive aspects of the parts department, ensuring we deliver Holt JCB’s corporate objective to “grow our business by delighting our customers”.

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Purpose of role:

• To deliver the best aftermarket support in the area covered by the depot, to all market sectors.
• To deliver the company corporate objective.
• To be the customers first point of contact, continuing with effective communication, managing the process through to delivery.
• To work in line with the Parts Team Leader & Depot Manager to achieve the Parts targets, budgets & objective.      

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Key Responsibilities:

• Support the team leader to ensure the budgeted parts profitability is achieved each month
• Support the team leader to ensure the departments parts sales are in line with company expectations, whilst reporting ideas and opportunities to increase monthly performance.
• Ensure all phone calls are efficiently captured and dealt with professionally.
• Customer Relationship Management to be conducted to company process.
• To achieve the depot customer target each month.
• Process orders & invoice out all parts within the company standard. Retail/Warranty/ Internal.
• Ensure all warranty parts are returned, (clean & tagged) stored, packaged & dispatched as per company process.
• To raise & escalate parts shortage or delay in delivery as per company process.
• Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
• Responsible for parts work area, H&S/housekeeping, kept within company standard.
• Monitor stock levels, report & investigate any discrepancies.
• Parts returns to JCB to be carried out efficiently and within timescale to company standard.
• Goods inwards process to be managed to company standard.
• Work with colleagues to ensure departmental cover for absence & industry holidays.
• To carry out any other duties deemed to be reasonable within the individual’s capabilities, requested by the depot manager.

Key Competencies:

• The ability to maximise sales levels from each call completed.
• Confident and professional.
• High personal integrity and honesty.
• Communication skills – ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved.
• The ability to work as part of a team.
• Organisational skills – ability to manage own workload effectively to ensure key responsibilities are met.

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Additional information:

• 20 days paid holiday plus bank holidays.
• Full support and training will be provided.
• Pension scheme
• Free parking

Please fill out the form below if you are interested in this role.

We are an equal opportunities employer.