Parts Advisor - Cheltenham
Holt JCB is the JCB distributor throughout the South West and Wales. An opportunity has arisen for a Parts Advisor at our Cheltenham Depot.
Reporting to the Parts Team Leader/ Depot Manager, the primary function of the role will be selling to the construction industry and you will play a key role in all day to day proactive aspects of the parts department, ensuring we deliver Holt JCB’s corporate objective to “grow our business by delighting our customers”.
Purpose of role:
- To deliver the best aftermarket support in the area covered by the depot, to all market sectors.
- To deliver the company corporate objective.
- To be the customers first point of contact, continuing with effective communication, managing the process through to delivery.
- To work in line with the Parts Team Leader & Depot Manager to achieve the Parts targets, budgets & objective.
Key Responsibilities:
- Support the team leader to ensure the budgeted parts profitability is achieved each month
- Support the team leader to ensure the departments parts sales are in line with company expectations, whilst reporting ideas and opportunities to increase monthly performance.
- Ensure all phone calls are efficiently captured and dealt with professionally.
- Customer Relationship Management to be conducted to company process.
- To achieve the depot customer target each month.
- Process orders & invoice out all parts within the company standard. Retail/Warranty/ Internal.
- Ensure all warranty parts are returned, (clean & tagged) stored, packaged & dispatched as per company process.
- To raise & escalate parts shortage or delay in delivery as per company process.
- Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
- Responsible for parts work area, H&S/housekeeping, kept within company standard.
- Monitor stock levels, report & investigate any discrepancies.
- Parts returns to JCB to be carried out efficiently and within timescale to company standard.
- Goods inwards process to be managed to company standard.
- Work with colleagues to ensure departmental cover for absence & industry holidays.
- To carry out any other duties deemed to be reasonable within the individual’s capabilities, requested by the depot manager.
Key Competencies:
- The ability to maximise sales levels from each call completed.
- Confident and professional.
- High personal integrity and honesty.
- Communication skills – ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved.
- The ability to work as part of a team.
- Organisational skills – ability to manage own workload effectively to ensure key responsibilities are met.
Additional information:
- 20 days paid holiday plus bank holidays.
- Full support and training will be provided.
- Pension scheme
- Free parking
Please fill out the form below if you are interested in this role.
We are an equal opportunities employer.
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Our Other Open Positions
Field Service Engineers
As part of our growth strategy, we are looking for skilled engineers to join our family business representing the leading brand JCB, across the South West and South Wales.
About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.