Mobile Service Engineer - Routine Maintenance

Job Role

Holt JCB is looking for Mobile Service Engineers to provide professional, efficient and consistently high-quality routine maintenance across our customers’ JCB machines throughout the South West of England and South Wales.

This is a customer-facing, high-trust mobile position.

You will be centrally managed and allocated planned maintenance work, but trusted to manage yourself professionally in the field – communicating directly with customers, arriving when expected, completing work efficiently and treating every customer’s machine and site with respect.

The objective is to deliver consistent, checklist-driven preventative maintenance to Holt JCB standards while providing an excellent customer experience.

Machine Range

The role will involve routine maintenance across a broad range of JCB equipment, including:

• Mini Excavators
• Midi Excavators
• Site Dumpers
• Telescopic Handlers
• Access Machines
• Generators
• Other JCB Construction Equipment as required

Key Responibilities

Routine Maintenance

• Complete planned and routine maintenance on JCB Machines in accordance with Manufacturer requirements.
• Follow defined service schedules, procedures and checklists.
• Carry out fluid, filter and routine service-item replacement as required.
• Inspect machines during servicing and identify defects, wear or developing issues.
• Complete required machine checks efficiently and accurately.
• Escalate additional repair requiemenst or safety concerns appropriately .
• Ensure machines are left safe, clean and ready for customer use.
• Complete service records, job documentation and checklists accurately and promptly.

Customer Communication

As a Mobile Service Engineer, you area representative of Holt JCB every time you enter a customer’s site.

You will therefore be expected to:

• Contact customers ahead of attendance and provide an estimated time of arrival.
  
• Keep Customers informed if timings change.
• Introduce yourself professionally on arrival and understand any relevant site requirements.
• Provide realistic expectations regarding completion times.
• Inform the appropriate Customer contact when work has been completed.
• Clearly communicate any additional issues identified during the service.
• Provide a professional, helpful and knowledgeable Customer experience.

Respect for the Customers Assets

Every machine must be treated as a valuable customer asset.

Engineers are expected to:

• Work carefully and professionally around the machine.
• Protect cabs, controls and surrounding areas while servicing.
• Avoid unnecessary marks, contamination or damage.
• Maintain a tidy working area.
• Remove waste materials and service items appropriately.
• Leave the machine in a clean and professional condition.
• Treat customer property with the same care they would expect for their own equipment.

Site Standards & Safety

• Comply with Holt JCB health and safety requirements.
• Follow customer-specific site rules and induction requirements.
• Use appropriate PPE at all times.
• Work safely around operational construction environments.
• Maintain a professional and organised company vehicle.
• Ensure tools, equipment and service materials are appropriately maintained and controlled.

Skills & Experience

We are looking for candidates with:

• Mechanical engineering or plant maintenance experience.
• Experience servicing construction, agricultural, automotive or similar equipment.
• Good understanding of engines, hydraulic systems and basic electrical systems.
• Ability to follow manufacturer service schedules and technical procedures.
• Strong fault-identification skills.
• Good organisational and time-management skills.
• Confidence communicating directly with customers.
• Ability to use digital systems for job reporting and service documentation.
• A professional and customer-focused approach.
• A full UK driving licence

Previous experience working with JCB equipment would be advantageous, but relevant plant or machinery experience will also be considered.

Our Mobile Service Engineers are often the people our Customers see most regularly.

The Engineer arriving on site isn’t simply there to change filters and oils – they represent Holt JCB.

Customers should know when a Holt JCB Service Engineer is attending that they can trust that person to communicate with them, respect their site, look after their machine and complete the work professionally and efficiently.

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